Mediation Skills for Managers puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

Every up-to-date organisational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.

Current trends toward downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Most organisations inadequately equip their staff to effectively negotiate work relationships in these challenging times.

NEXT TRAINING COURSE?

For our next scheduled course or to customise this course for your organisation please contact us

LEARNING OBJECTIVES

1. Determine WHEN problems can best be solved by Managerial Mediation
2. Prepare the best CONTEXT for a mediation meeting
3. Perform the three PRIMARY TASKS of the manager-as-mediator
4. Negotiate agreements to PREVENT RECURRENCE

TOPICS COVERED

1. The manager-as-mediator — a better way to handle communication problems and personality clashes
2. Consequences of conflict — measuring the dollar cost of conflict in your organization
3. Types of conflict — boss-employee, employee-boss, and employee-employee
4. When managerial mediation works — and when it won’t
5. Preliminary meetings with employees — the surprising purpose of “getting the facts”
6. Managing the context — mostly common sense, but vitally important and often overlooked
7. The three tasks of the manager-as-mediator — made simple and practical
8. Contracting for agreement — making deals that stick
9. Practice by learners — constructive, guided feedback to build practical skills

WHO SHOULD ATTEND?Who should attend

The Mediation for Managers Training isn’t just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.

CUSTOMISE THIS COURSE

This is a highly customisable training course. Typically, more descriptive titles are given to in-house and sponsored presentations of the seminars. Some examples are:

• Managing Workplace Conflict
• Managing Conflict on Teams
• Helping Employees Work Together
• Conflict Management Skills for Members of Self-managing Teams
• A Managerial Tool for Preventing Workplace Violence
• Leadership Tools for Smart Leaders
• Managing the Human Consequences of Downsizing
• . . . and many others