Archive for the ‘How Do I?’ Category
Where can I find a Mediator?
We advocate a Manger as Mediator approach to resolving workplace conflict and out training is designed to help managers firstly decide whether a conflcit is suitable for managerial mediation. If it is not then we would reccomend the services of a professional mediator. Read More
Resolving Workplace Conflict
Wondering how to Resolve Workplace Conflict? Start by understanding your own role and more importantly your own approach to conflcit. Read More
How to Manage the People Who Manage You (Video)
Much of what we see in workplace conflcit involves difficulties with "managing up." Read More
Don’t Rely on Employer Grievance Policies
While being familiar with your employer's grievance policies is very important many of these policies were created from a reactionary perspective, not a preventative one. They have been designed to address problems and conflicts at the point that a problem requires intervention for damage control and are alos design typically to protect the company, not… Read More
Wrestling with an APE
APE's or The Role of Assumptions, Perceptions and Expectations in Conflict
Joseph Ravick, a fellow mediator talks about “not letting the APE’s get you”. He is referring to the powerful role that our assumptions, perceptions and expectations have in defining how we perceive a conflict and, if left unexamined, the detrimental impact they will continue to… Read More
How Do I Start?
If you are involved in a conflict situation directly or indirectly, the best place to start is with yourself.
Self Awareness is the key to understanding.
There is a spectrum of responses to conflict, only some of which may be appropriate for a given situation. However, choosing the correct response can be difficult, especially since conflict can… Read More
How Do I Make a Conflict WORSE?
Answer 1: Avoid the conflict
Do not avoid the conflict, hoping it will go away. Trust me. It won’t. Even if the conflict appears to have been superficially put to rest, it will rear its ugly head whenever stress increases or a new disagreement occurs. An unresolved conflict or interpersonal disagreement festers just under the surface… Read More
How Do I Remain Objective?
The short answer to this is "YOU CAN'T"
The idea of objectivity is one of those theoretical positions that we aspire to but in reality rarely achieve. We picture ourselves as the Minerva holding the scales of justice and blindly adminsitering some objective standard but in reality "WE LEAK". Social psychologists will tell you that… Read More