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Phase 1: Calm Settings

When I first discover that differences exist and feelings are not yet high. . ….
A. I take steps to make sure all views are out in the open equally, both mine and others.
I make it clear to others that their needs matter as much to me as my own.
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B. I am more concerned with communicating the truth or the job to be done than with pleasing
others.
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C. I make my needs known, but I tone them down and suggest we strike a bargain somewhere in
the middle.
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D. I try to avoid the topic or person causing difficulty. Silence or distance prevents argument.
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E. I give priority to harmony and set aside my personal preferences as necessary to achieve it.
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F. It matters more to me to keep things relaxed between us than it does to have the last word.
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G. I devote as much energy to understanding my opponent’s situation as to explaining my own.
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H. I am more concerned with goals or responsibilities I know are important than with how others
feel about things.
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I. I decide the differences aren’t worth worrying about; I change the topic or withdraw from
discussion about it.
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J. No one can have everything they want. I offer to give up some things in exchange for others;
give a little here and get a little there.
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