- 66% said their performance declined
63%
Conflict Corrodes Performance: Harvard Business Review
Conflict at work is far more toxic than managers imagine. For people involved in conflict job satisfaction falls and performance plummets. To understand the impact the the Harvard Business Review polled several thousand managers and employees across a broad range of indutries about their response to conflict at work....
Don’t Rely on Employer Grievance Policies
While being familiar with your employer's grievance policies is very important many of these policies were created from a reactionary perspective, not a preventative one. They have been designed to address problems and conflicts at the point that a problem requires intervention for damage control and are alos design typically to protect the company, not… Read More
Only Ever 3 Ways to Resolve Conflcit
In all of time, conflicts have only ever been resolved in 3 ways
- Appeal to Power
- Appeal to Rights
- Appeal to Interests
Is yours a Conflict Competent Company?
We advocate five key elements of in a strategy for making conflict management a core competency
in any organisation:
- developing conflict literacy
- measuring conflict styles
- building conflict management skills
- involving top management
- using conflict-focused team building and intervention.
Wrestling with an APE
APE's or The Role of Assumptions, Perceptions and Expectations in Conflict
Joseph Ravick, a fellow mediator talks about “not letting the APE’s get you”. He is referring to the powerful role that our assumptions, perceptions and expectations have in defining how we perceive a conflict and, if left unexamined, the detrimental impact they will continue to… Read More
How Do I Start?
If you are involved in a conflict situation directly or indirectly, the best place to start is with yourself.
Self Awareness is the key to understanding.
There is a spectrum of responses to conflict, only some of which may be appropriate for a given situation. However, choosing the correct response can be difficult, especially since conflict can… Read More
How Do I Make a Conflict WORSE?
Answer 1: Avoid the conflict
Do not avoid the conflict, hoping it will go away. Trust me. It won’t. Even if the conflict appears to have been superficially put to rest, it will rear its ugly head whenever stress increases or a new disagreement occurs. An unresolved conflict or interpersonal disagreement festers just under the surface… Read More
How Do I Remain Objective?
The short answer to this is "YOU CAN'T"
The idea of objectivity is one of those theoretical positions that we aspire to but in reality rarely achieve. We picture ourselves as the Minerva holding the scales of justice and blindly adminsitering some objective standard but in reality "WE LEAK". Social psychologists will tell you that… Read More